1. Standard flexible cancellation
Unless you opted into a non-refundable offer at checkout, the following humane tiered policy applies to all online bookings:
More than 24 hours before check-in (2:00 pm on your arrival date): cancel anytime for a 100% refund of amounts paid.
12–24 hours before check-in: we refund 30% of amounts paid (70% is retained to cover preparation and held inventory).
Less than 12 hours before check-in: one night's charge is deducted; the remainder is refunded — even on multi-night stays.
After check-in time: if you need to cancel unused nights, we refund the value of those unused nights minus one night's charge. No-shows after check-in time are treated like a late cancellation (one night charged).
2. Non-refundable offers
At checkout you may optionally choose a non-refundable rate in exchange for an additional discount. If you select this offer, your booking becomes fully non-refundable and cannot be modified. Cancellation or no-show will result in 100% forfeiture of amounts paid.
3. How to cancel
Log in to your guest dashboard with the phone number used at booking, open your reservation, and select Cancel. Cancellations take effect immediately; refund eligibility is calculated automatically based on the time of cancellation and the policy snapshot stored on your booking.
For assistance, contact us at stay@gangaview.com or /contact.
4. Refund processing
Approved refunds for online payments are returned to the original payment method via Razorpay. Please allow 5–7 business days for the amount to appear in your account, depending on your bank.
Refunds are issued in INR. We do not charge a separate cancellation fee beyond the forfeiture rules above.
5. Modifications
Date changes and room upgrades are subject to availability and may require a price difference payment. Contact us or submit a change request through your dashboard; approved changes follow the cancellation policy in effect at the time of the original booking unless otherwise agreed in writing.
6. Force majeure
In exceptional circumstances (natural disaster, government restriction, property closure), we will offer rebooking or a refund at our discretion. This does not affect your statutory rights under applicable consumer law.
Active cancellation policies
These tiers are loaded from our saved cancellation policies. The policy applied to your booking is frozen at checkout — your confirmation and booking snapshot are authoritative for an existing stay.
- More than 24 hours before check-in (2:00 pm): 100% of amounts paid.
- 12–24 hours before check-in: 30% of the full booking amount paid.
- Less than 12 hours before check-in: No refund.
- No-show after the grace window: no refund.
- Early departure after check-in: front-desk credit for unused room nights; meals/extras already used are not auto-refunded.
Flexible Cancellation Policy (default)
| Timing | Refund |
|---|---|
| More than 24 hours before check-in (2:00 pm) | 100% of amounts paid |
| 12–24 hours before check-in | 30% of the full booking amount paid |
| Less than 12 hours before check-in | No refund |
Non-refundable (incentive)
| Timing | Refund |
|---|---|
| Less than 12 hours before check-in | No refund |